SHIPPING

Nejma Collection offers standard and expedited shipping in U.S. only. Standard shipping uses UPS ground service, while expedited shipping allows the customer to choose between UPS 3-day, 2-day and next day delivery. PLEASE NOTE that nejmacollection.com and its affiliates will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes. Orders placed on Saturday or Sunday will usually ship the following business day (Monday). Nejmacollection.com does not ship to APO/FPO addresses.

Below are the rates:

 

 

Standard shipping

  • UPS ground:FREE

All orders are processed and shipped within 2 business d
ays. Most orders placed by 11 am EST (Monday-Friday, non-holiday) will be processed the same day. Orders placed on Saturday or Sunday will usually ship the following business day (Monday). Most standard orders are received within 2 to 5 business days of when the order ships. Unless requested otherwise, a signature will be required upon delivery of the package. We are not able to ship to PO Boxes.

UPS Ground Transit Times – Calculated in Business Days

 

Expedited shipping

Please note that, due to federal regulations, 8 oz (250 ml) products are not permitted to ship via expedited service. If you have added 8 oz flacons to your shopping cart, UPS ground will be the only available shipping method.

  • UPS 3-day delivery:$22.00
  • UPS 2-day delivery:$28.00
  • UPS next-day delivery:$50.00

Orders placed by 11 am EST (Monday-Friday, non-holiday) will be processed and shipped that same day as long as the product is available. Orders placed after 11 am EST will be ship the next business day. Unless requested otherwise, a signature will be required upon delivery of the package. Products shipped to Canada and Puerto Rico cannot be expedited. We are not able to ship to PO Boxes.

 

International Buyers – Please Note:

 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.

RETURNS

 

Following are the conditions that apply to returns of products:

  1. Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Company for a refund or exchange.
  2. Products must be returned to Company within 14 days of delivery using a mailing method that allows for shipment tracking.
  3. You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. However, in order to qualify to receive a refund or exchange for any such claim, you need to contact us no later than 7 days from delivery and obtain a Return Merchandise Authorization number in accordance with the procedure described below. Upon receipt, Company will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.
  4. Prior to returning products, you must contact Company and obtain a Return Merchandise Authorize number, which number must be written on the copy of the shipping invoice that you will enclose with the returned product. To obtain the Return Merchandise Authorization number, send an email to Customer Service using our contact page and provide your order number, full name, shipping address and email address.
  5. Products must be returned with the original shipping box, packing materials, as well as ALL COMPLIMENTARY SAMPLES and a copy of the shipping invoice.
  6. Refunds will only be issued in the same form as was used for payment.
  7. Shipping charges are non-refundable. However, replacement products will be shipped free of charge, except where expedited shipping is requested.

 

Returned products should be shipped to the following address:

Nejma Collection

MIFS

14100 NW 60th Ave

Miami Lakes, FL 33014

  1. Company will not accept merchandise that has been used, altered or damaged. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.
  2. Only products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through any other outlet are subject to the return policies applicable to such outlets.
  3. Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements.